At Fusion Luminaires we offer product warranties, the warranty period can vary from 1 – 5 years.
The warranty period commences from the date the product was purchased and proof of purchase will be required to redeem the warranty. This purchase must have been made from a Fusion Luminaires authorised wholesaler and not procured second hand at an auction or by any other means.
Fusion Luminaires will repair or replace a faulty or defective product within the warranty period. A product is deemed faulty or defective if it fails to illuminate or alternatively if the lumen output falls outside of the stated lumen maintenance. This can vary from product to product so please refer to the instructions or website. If the product has been discontinued or is no longer available, we will provide a product with the closest available specification but Fusion Luminaires is not responsible for any miss match with any other products on site.
The warranty does not cover damage due to misuse or negligence, accidental damage, acts of god, water damage, general wear & tear and installations in violation of any applicable standard code (eg.BS 7671) or instructions.
The warranty only covers products applied within “intended” or “normal use” as defined below:
Fusion Luminaires are not liable for any consequential costs such as labour, transport, loss of profit and access equipment in relation to this warranty.
At Fusion Luminaires’ request, access shall be given to the installation to carry out further investigations and applicability of the warranty.
In the event of a failure or defect occurring, the product shall be returned to Fusion Luminaires, Unit 2 Railway Court, Ten Pound Walk, Doncaster, South Yorkshire, United Kingdom, DN4 5FB. The carriage cost to return the product shall be covered by the customer. Upon receiving the product Fusion Luminaires will be allowed time to investigate the source of the problem.
If it is concluded that the issue is due to manufacturing or material defect, Fusion Luminaires will repair or replace the product, the carriage cost for the replacement will be covered by Fusion Luminaires. NB. Only faulty or defective products will be replaced.
Fusion Luminaires reserves the right to make the final decision on the validity of the claim.
At Fusion Luminaires all 5 year warranty products are supported with a 1 year on-site warranty. This only applies to products purchased since 1st May 2022 and are subject to the below additional On-Site Warranty Terms and Conditions.
The On-Site Warranty period commences from the date the product was purchased and proof of purchase will be required to make a claim.
The Fusion Luminaires On-Site Warranty Terms and Conditions apply in addition to the Standard Warranty Terms and Conditions.
In the event that a Fusion Luminaires product covered by the 1 year on-site warranty is deemed to be faulty or defective and sits within the first year of the purchase date, Fusion Luminaires will where possible authorise the installer to replace the faulty or defective product and reimburse fair and reasonable costs. In the event that an agreement can’t be reached Fusion Luminaires approved technicians or authorised agent will carry out the required work.
On-Site Warranty Exclusions:
In order to make an On-Site Warranty claim the following documents will be required prior to any replacement works commencing:
Fusion Luminaires reserves the right to make the final decision on the validity of the claim.
Contact our team at [email protected] or call +44 (0)1302 769966